faq

Frequently Asked Questions

General

How do I get started?
.
If you’re looking for a little help figuring out what vitamins to take, we can help. All you have to do is answer a few questions about your diet and lifestyle, and we’ll recommend your custom My Vitafusion Pack. Our vitamin packs are powered by America's #1 gummy vitamin brand and crafted by our team of nutritionists. Click here to get started.
How many packs do I receive?
.
Each box comes with 30 packs. Each pack is created to be taken daily. If you are a subscriber, once you're near the end of a month (30 days) of vitamins, we'll be preparing a new box to arrive before your month ends.

Signing Up

Do I need an account to sign up?
.
No, The site actually won't allow you to create an account until you've placed an order. After you order, you'll be prompted to create an account.
I can't make an account, what should I do?
.
The site won't allow you to create an account until you've placed an order. Until that happens, you're welcome to take the survey (and with cookies your recommendations will be saved) and browse the site. After you order, you'll be prompted to create an account.

Where do you ship?

Where do you ship?
.
Currently we are only shipping to Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont. We'll expand our shipping options soon!
Do you ship internationally?
.
We don't ship internationally.

Subscription & Account Info

How does my subscription work?
.
It’s easy! We send you a box of monthly delicious gummy vitamins (30 packs) every thirty days. You can edit your subscriptions or future packs any time, and we always remind you a couple days before any renewal order processes.
When will I receive my box each month (30 days)?
.
Renewals are set to be delivered every month (30 days) starting from your first delivery.
Can I delay my next ship date?
.
Yes, you can! In your account you have the options to delay your next delivery by a week, two weeks, or a month. You can find this by signing in and clicking into your plan while logged into our site. If you have an order that just processed or is in transit, any changes you make will be applied to your next, unprocessed order.   
Can I just order one month's worth and not be subscribed?
.
Absolutely. That option will be available once you see your recommendation.
Can I change the frequency of my orders?
.
At the moment we only offer the monthly shipping option. In your account you have the ability to delay your next order by a week, two weeks, or a month.
I forgot my password!
.
No problem! Just go to www.myvitafusionpacks.com and click "sign in" on the top right corner. If you forgot your password, type in your email address and click "forgot password". Then you'll be emailed a link to reset your password!
Can I have my nickname printed on the packs instead of my first name?
.
Definitely. You can have any name you want printed on your pack. When you take the quiz and we ask for your name, you can put whatever you like.      

My Pack

Can I add things to my plan that aren't recommended to me?
.
Your recommendation has two components: a base pack, to provide you a comprehensive gummy viamin regimen according to your needs and a booster pack for your occasional concerns. You can add, change or remove your booster packs as you wish.
Is there a way to retake the entire quiz?
.
Sure! Click the Retake the quiz button on your Profile. You’ll be guided through the original quiz again and new recommendations will appear when you’re all done. 
I started retaking the quiz and exited out. How do I continue from where I left off?
.
Right now you have to get fully through the quiz for it to save, so if you closed out you’ll have to start again from scratch.

Our Products

Are My Vitafusion Packs tested for contaminants and purity?
.
We use internal and external qualified laboratories to test our products for identity, purity, and potency. We test all our products, as well as raw materials used to make those products.
How is it best to take My Vitafusion™ Packs?
.
My Vitafusion Packs is packed in daily doses for your convenience. You can carry them wherever you want and you can take them any time during the day! To experience your gummy vitamins at its best, do not expose to heat and direct sunlight.
How does the survey make my recommendation?
.
Nutritionists designed the survey to ask the right questions to determine the best combination vitafusion™ products based on your answers.
Are these vitafusion™ Packs vegan or vegetarian?
.
No, these products are not vegan or vegetarian.
Are the vitafusion™ Packs gluten-free?
.
vitafusion™ gummies do not inherently contain gluten, and there is no gluten containing materials stored at the manufacturing facility. All of our products are tested to ensure compliance with the regulations of > 20 ppm gluten.
Why are you offering vitafusion™ Packs now?
.
We recognize our consumers are busy and want to offer convenient solutions. We want to offer products that meet the varied needs of our consumers at various points of their life.
Are the flavors of vitafusion™ Packs natural?
.
Vitafusion™ products only use natural flavors.
How is it best to store My Vitafusion Packs? OR Where is a good place to store My Vitafusion Packs?
.
Optimal storage of the gummy vitamins is room temperature (68-77 F). We also recommend keeping them out of direct light.
How do I know which packs are best for me?
.
Each pack is designed for people with different lifestyles, and therefore different nutrient needs. The survey will help us suggest a custom pack that is suited to your lifestyle. If you have any health concerns, please speak to your doctor before taking any nutritional supplements. The survey is not intended to be medical advice, and is not a replacement for medical advice from your healthcare provider.

Shipping & Tracking

Can I update my shipping address?
.
Yes! Log in to your account and you can change your address for future orders under the "billing" tab. If an order has already processed, this change will affect your next order.
How long will it take for my order to arrive?
.
We want to help you to start your new vitamin regimen as soon as possible. Your order will be shipped overnight. To experience your gummy vitamins at its best, do not expose your deliveries to heat and direct sunlight.
How much does shipping cost?
.
Shipping is free for orders $49 and up, and $8 for orders under $49.
Can I track my order?
.
When your upcoming order is in transit, you can check the delivery status by going to My Plan > Order History > Tracking. If an order is processing, it will update with tracking information as soon as the carrier scans the order into their sorting facility. You'll also also receive an email when that happens.
My order status is "delivered" but I never received it. What happened?
.
Seems like your order encountered some kind of shipping issue. Please email us at hello@myvitafusionpacks.com so we can help you out!

Cancels & Returns

How can I cancel an order or subscription?
.
Please call us at 1-888-405-9177 and we'll help you out.
What is your return policy?
.
We want you to be happy with your packs! If you are not for any reason, orders may be returned within 30 days of receiving them for a full refund (excluding shipping). Please call us at 1-888-405-9177 and we'll help you out